They handle the repetitive coordination inside each request: organizing it against the signed release, matching the provider's records department, preparing and queuing outreach and follow-ups, tracking provider responses, and flagging anything stalled or incomplete. They don't make judgment calls, and nothing they prepare reaches a provider without a specialist's review.
AI-powered record retrievals for law firms
Medical records, retrieved at Velocity.
We request, chase, and deliver the medical records your cases run on. AI agents organize every request, queue provider outreach and follow-ups, and flag what needs attention. The Velocity team oversees every provider conversation. It all lands in one secure, HIPAA-compliant portal.
HIPAA-compliant handling · All 50 states · Human oversight on every request · No credit card to start
Illustrative request
Hospital visit, full chart
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Request organized
AI agentRelease checked against the request, provider records department matched.
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Request sent to provider
Velocity teamOutreach prepared by the agent, reviewed and sent by a specialist.
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Follow-up sent, response outstanding
AI agentNext follow-up already queued. Flagged for the team if the provider stays quiet.
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Provider responded, records received
Velocity teamPages checked for completeness before release.
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Records delivered to your portal
Your portalDownload, full status history, and team messages in one place.
Every touchpoint logged and auditable
AI-assisted follow-up
Requests kept moving
All 50 states
Provider coverage
HIPAA-compliant
At every stage
Human oversight
On every request
Live status tracking
One secure portal
Full audit trail
Every touchpoint logged
Patient-authorized
Front door, no shortcuts
Records only
Our whole focus
Message the team
Right inside the portal
How it works
The Velocity retrieval journey.
One illustrative request, from the moment your firm submits it to the day the records land in your portal. Agents keep it moving. People keep it right.
Your firm
AI agent
Velocity team
Your portal
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Your firm
You submit the request.
Upload the signed HIPAA release and tell us the provider and the records you need. No retyping, no separate forms.
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AI agent
An agent organizes it.
It checks the release against what you asked for, matches the provider's records department and contact details, and lines up the outreach for review.
Request organizedOutreach prepared -
Without VelocitySomeone on your staff hunts for the right records department and fills out the request by hand.
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Velocity team
A specialist reviews and sends it.
A real person confirms the details and gets the request to the provider. Nothing goes out without human eyes on it.
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AI agent
Follow-ups are queued and tracked.
The agent schedules the next follow-up, watches for the provider's response, and flags anything stalled or incomplete for the team.
Follow-up queuedStalled request flagged -
Without VelocityReminders live in a calendar, and follow-up happens when someone has a free minute.
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Velocity team
Specialists handle the exceptions.
Wrong department, missing pages, a provider that needs a phone call. The team handles the conversation while the agent keeps the record straight.
Provider callMissing pages chased -
AI agent
Every touchpoint logged.
A timestamped trail of each request, follow-up, and response, patient-authorized from the start. Through the front door of every provider, no shortcuts.
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Without VelocityStatus lives in someone's inbox, and the file goes quiet until a client asks.
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Your portal
Records land in your portal.
Status the whole way, messages with the team on the request itself, and the records ready to download when they arrive.
The Velocity platform
AI agents keep the request moving. People keep it right.
Record retrieval is mostly coordination: the right contact, the right follow-up, the right note in the file. Agents take the repetitive parts off your plate. The Velocity team owns the judgment calls. Your portal shows you all of it.
AI agents
Built for the coordination that eats a paralegal's afternoon. Nothing they do reaches a provider without review.
- Organize each request and check it against the signed release
- Prepare and queue provider outreach and the next follow-up
- Track provider responses and flag what needs attention
The Velocity team
Retrieval specialists who review what goes out, work the phones, and step in the moment a request stalls.
- Review and send every request to the provider
- Handle provider conversations, exceptions, and missing pages
- Check records for completeness before release
Your portal
One place for your firm to submit, watch, and receive. HIPAA-compliant handling from upload to download.
- Submit requests with the signed release and provider details
- Track request status and message the team from the request
- Download delivered records with the full touchpoint history
Get started
Contact our team for current pricing and details about provider fees.
Built to plug in
The fast lane for your team. Not a replacement for it.
Keep your staff, your process, your case management system. Velocity takes the chasing off their plate, and the records show up in one place.
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Honest speed. We promise the part we control: follow-up that doesn't drop, and a team that steps in when a provider goes quiet.
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People over the agents. Agents prepare and track. Retrieval specialists review what goes out, make the calls, and handle every exception.
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Through the front door. Patient-authorized requests to every provider. No shortcuts, no gray areas.
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Records that survive discovery. Clean chain of custody and a timestamped trail on every touchpoint, HIPAA-compliant at every stage.
Every request, every touchpoint, live in one secure portal.
What we retrieve
Every record a case runs on.
Records only, from any provider in the country. Contact our team for current pricing and details about provider fees.
Medical records
Full charts, ER visits, provider notes, specialist records.
Billing and statements
Itemized billing, ready for specials and lien work.
Imaging and media
MRI, X-ray, CT. Digital delivery, no CDs in the mail.
Crash and incident reports
Police and incident reports, pulled alongside the medical file.
FAQ
Answers to your top questions.
Quick, clear info on how AI-assisted record retrieval works at Velocity.
The Velocity team. Retrieval specialists review and send every request, work the phones when a provider needs a conversation, and handle exceptions like wrong departments or missing pages. Agents keep the file and the follow-up schedule straight while they do.
Turnaround depends on the provider. What we control is our side: requests go out promptly after review, follow-up happens on a consistent cadence instead of when someone remembers, and stalled requests get flagged and worked. You can see where every request stands in the portal.
Medical records, billing and itemized statements, imaging and media, and crash and incident reports. One request flow covers them all, from any provider in the country.
Yes. We use secure, HIPAA-compliant handling and controlled workflows designed to protect sensitive medical and legal information throughout the retrieval process. Every request is patient-authorized and goes through the provider's front door.
Yes. Track the status of each request and message the Velocity team directly from the request inside the secure client portal.
There is no subscription and no card on file. You are invoiced per delivered request plus provider fees, so your firm can register and get started today. Contact our team for current pricing and details about provider fees, and we'll walk you through what to expect for your firm's caseload.
Register your firm in the portal, verify your email, e-sign the services agreement and the provider authorization letter, then submit your first request. It takes about 10 minutes and we verify every new firm within one business day. Prefer a walkthrough first? Talk to our team.
Tell us your deadline. The team prioritizes the request and works the provider directly.
Contact
Talk to a real person.
Questions about coverage, turnaround, or pricing? Tell us about your firm and caseload, and a real person will follow up.
Address
440 N Barranca Ave #5577, Covina CA 91723
Phone
+1 (949) 520-6349